# Support

## How to contact support

> **TL;DR** – All support is handled in our Discord.\
> 👉 [Join the Liminal Discord](https://discord.com/invite/liminalmoney) → **#✅・verify** (verification) → **#🎫・open-a-ticket** (create ticket).

### Why we use Discord tickets

* **Privacy.** Each ticket creates a **dedicated private channel** accessible only by you and authorized Liminal team members.
* **Real-time chat.** Screenshots, TX-hashes, and quick follow-ups are easier in Discord than over email.
* **Single source of truth.** All protocol and community updates already happen in the server, so you never miss context.

### Step-by-step: join, verify, open a ticket

* **Join** our Discord
* Go to **#✅・verify** and complete verification
* Navigate to **#🎫・open-a-ticket**
* Click **“🔖 Open Ticket”**
* **Select the category** that best matches your request:
  * 💸 **Deposit / Withdrawal** — issues related to deposits or withdrawals
  * ⚙️ **Technical Support** — app or display errors
  * 💬 **General Inquiry** — questions not covered elsewhere
  * 📣 **Feedback** — share thoughts or feature requests
* Describe your issue in detail — include screenshots, transaction hashes, or any relevant context.

### Beware of Scams

Liminal team members will **never** DM you first or ask for your private keys, passwords, or seed phrases.\
If someone contacts you outside of an official **Discord ticket**, it’s **not** a verified support channel.\
All legitimate communication with the team happens **only through private tickets** created in the Discord.

### When should I contact support?

| Category                        | Typical examples                                               |
| ------------------------------- | -------------------------------------------------------------- |
| **Technical / UI bugs**         | Dashboard not loading, stats out of sync etc.                  |
| **Deposits & withdrawals**      | Pending/failed transfers, bridge errors, incorrect amounts     |
| **Strategy performance**        | Yield calculations, APR discrepancies, unexpected PnL swings   |
| **Account & access**            | Referral issues, wallet issues                                 |
| **Self-Custody mode**           | Agent authorisation, sub-account setup, self-custody questions |
| **Security concerns**           | Suspicious on-chain activity                                   |
| **Feedback & feature requests** | UX improvements, new strategy ideas, integrations              |
| **Anything else**               | If it doesn’t fit a box, just open a ticket                    |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.liminal.money/more/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.