# Support

## How to contact support

> **TL;DR** – All support is handled in our Discord.\
> 👉 [Join the Liminal Discord](https://discord.com/invite/liminalmoney) → **#✅・verify** (verification) → **#🎫・open-a-ticket** (create ticket).

### Why we use Discord tickets

* **Privacy.** Each ticket creates a **dedicated private channel** accessible only by you and authorized Liminal team members.
* **Real-time chat.** Screenshots, TX-hashes, and quick follow-ups are easier in Discord than over email.
* **Single source of truth.** All protocol and community updates already happen in the server, so you never miss context.

### Step-by-step: join, verify, open a ticket

* **Join** our Discord
* Go to **#✅・verify** and complete verification
* Navigate to **#🎫・open-a-ticket**
* Click **“🔖 Open Ticket”**
* **Select the category** that best matches your request:
  * 💸 **Deposit / Withdrawal** — issues related to deposits or withdrawals
  * ⚙️ **Technical Support** — app or display errors
  * 💬 **General Inquiry** — questions not covered elsewhere
  * 📣 **Feedback** — share thoughts or feature requests
* Describe your issue in detail — include screenshots, transaction hashes, or any relevant context.

### Beware of Scams

Liminal team members will **never** DM you first or ask for your private keys, passwords, or seed phrases.\
If someone contacts you outside of an official **Discord ticket**, it’s **not** a verified support channel.\
All legitimate communication with the team happens **only through private tickets** created in the Discord.

### When should I contact support?

| Category                        | Typical examples                                               |
| ------------------------------- | -------------------------------------------------------------- |
| **Technical / UI bugs**         | Dashboard not loading, stats out of sync etc.                  |
| **Deposits & withdrawals**      | Pending/failed transfers, bridge errors, incorrect amounts     |
| **Strategy performance**        | Yield calculations, APR discrepancies, unexpected PnL swings   |
| **Account & access**            | Referral issues, wallet issues                                 |
| **Self-Custody mode**           | Agent authorisation, sub-account setup, self-custody questions |
| **Security concerns**           | Suspicious on-chain activity                                   |
| **Feedback & feature requests** | UX improvements, new strategy ideas, integrations              |
| **Anything else**               | If it doesn’t fit a box, just open a ticket                    |