Support
How to contact support
TL;DR – All support is handled in our Discord. 👉 Join the Liminal Discord → #✅・verify (verification) → #🎫・open-a-ticket (create ticket).
Why we use Discord tickets
Privacy. Each ticket creates a dedicated private channel accessible only by you and authorized Liminal team members.
Real-time chat. Screenshots, TX-hashes, and quick follow-ups are easier in Discord than over email.
Single source of truth. All protocol and community updates already happen in the server, so you never miss context.
Step-by-step: join, verify, open a ticket
Join our Discord
Go to #✅・verify and complete verification
Navigate to #🎫・open-a-ticket
Click “🔖 Open Ticket”
Select the category that best matches your request:
💸 Deposit / Withdrawal — issues related to deposits or withdrawals
⚙️ Technical Support — app or display errors
💬 General Inquiry — questions not covered elsewhere
📣 Feedback — share thoughts or feature requests
Describe your issue in detail — include screenshots, transaction hashes, or any relevant context.
Beware of Scams
Liminal team members will never DM you first or ask for your private keys, passwords, or seed phrases. If someone contacts you outside of an official Discord ticket, it’s not a verified support channel. All legitimate communication with the team happens only through private tickets created in the Discord.
When should I contact support?
Technical / UI bugs
Dashboard not loading, stats out of sync etc.
Deposits & withdrawals
Pending/failed transfers, bridge errors, incorrect amounts
Strategy performance
Yield calculations, APR discrepancies, unexpected PnL swings
Account & access
Referral issues, wallet issues
Self-Custody mode
Agent authorisation, sub-account setup, self-custody questions
Security concerns
Suspicious on-chain activity
Feedback & feature requests
UX improvements, new strategy ideas, integrations
Anything else
If it doesn’t fit a box, just open a ticket
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