Support

How to contact support

TL;DR – All support is handled in our Discord. 👉 Join the Liminal Discord → #✅・verify (verification) → #🎫・open-a-ticket (create ticket).

Why we use Discord tickets

  • Privacy. Each ticket is a private thread visible only to you and the core team.

  • Real-time chat. Screenshots, TX-hashes, and quick follow-ups are easier in Discord than over email.

  • Single source of truth. All protocol and community updates already happen in the server, so you never miss context.

Step-by-step: join, verify, open a ticket

  1. Join our Discord and go to #✅・verify.

  2. Go through Discord verification.

  3. Visit #🎫・open-a-ticket and click on “🔖 Open Ticket”.

  4. Describe your issue and provide as much details as possible.

When should I contact support?

Category
Typical examples

Technical / UI bugs

Dashboard not loading, stats out of sync etc.

Deposits & withdrawals

Pending/failed transfers, bridge errors, incorrect amounts

Strategy performance

Yield calculations, APR discrepancies, unexpected PnL swings

Account & access

Invite-code issues, wallet issues

Institutional mode

Agent authorisation, sub-account setup, self-custody questions

Security concerns

Suspicious on-chain activity

Feedback & feature requests

UX improvements, new strategy ideas, integrations

Anything else

If it doesn’t fit a box ✨ just open a ticket

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